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What if I have sensitive skin or allergies?
- FAQs
- General Overview
If you’re unsure about a product, start a conversation with us! We are more than happy to check ingredients for you and ...
Beauty Box 5
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When does my box ship and how much is shipping?
- FAQs
- Shipping
BB5 boxes ship out of Houston, Texas on the 8th of each month through our friends at the United States Postal Service vi...
Beauty Box 5
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HELP! My box never arrived!
- FAQs
- Shipping
Oh no! This could mean you have a delayed payment, the wrong address on file, or that your box was lost! Either way, ema...
Beauty Box 5
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HELP! I never got a shipping confirmation email!
- FAQs
- Shipping
Let us know as soon as possible via email to
[email protected], babe! No email could mean that your payment was delaye...
Beauty Box 5
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HELP! My box arrived damaged, missing an item, or didn't arrive at all!
- FAQs
- Damaged or Missing Products / Returns
Noooo! Damaged or lost beauty is a true crime, but we got you, girl. If something arrived less-than-perfect* or one or a...
Beauty Box 5
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I cancelled my account, so why was I charged?
- FAQs
- Cancelling Your Subscription
Oh no! This usually occurs for 2 reasons: Your cancellation did not take place before your next billing date. You must r...
Beauty Box 5
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I have 2 coupon codes or offers. Can I redeem both?
- FAQs
- Coupon Codes & Promotions
Unfortunately, only one offer or code can be redeemed per subscription or shop purchase.
Beauty Box 5
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Shipping Policy for BB5 Shop Orders
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- FAQs
- BeautyBox5Shop.com
Thanks for shopping with us! Orders placed in the BB5 Shop will be sent out within three (3) business days of your purch...
Beauty Box 5
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HELP! I can't login, the system says I don't exist, or I need to change my password!
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- FAQs
- Account / Login Issues
A quick email to
[email protected] will solve all your troubles! We can send you a password reset link if necessary or...
Beauty Box 5